Privacy Policy

A Legal Disclaimer

Effective date: March 2025

At Hotel Casa Coronel, we are committed to protecting the privacy of our website visitors and guests. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, interact with our services, or make a reservation.

1. Information We Collect

We may collect the following types of personal information:

Full name
Email address
Phone number
Country of residence or location
Booking and reservation details
Payment information (processed via secure third-party providers)
Cookies and usage data (e.g., pages visited, time spent on site, device type)

2. How We Collect Information

We collect your data through:

Booking and contact forms on our website
Direct communication via email or WhatsApp
Embedded booking engines
Newsletter sign-up forms
Cookies and tracking technologies (Google Analytics, Facebook Ads)

3. Use of Collected Data

We use the information we collect for the following purposes:

To confirm and manage bookings
To send booking confirmations and relevant information
To improve our website and user experience
To send promotional content, updates, and special offers
For advertising and remarketing via platforms like Facebook and Google

4. Third-Party Services

While we do not sell or share your personal data with third parties, we do work with secure third-party services that help us process transactions and analyze user behavior, including:

Stripe (for payment processing)
Google Analytics (for website analytics)
Facebook Ads (for advertising)

These services may collect data in accordance with their own privacy policies.

5. Data Protection

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, or destruction.

6. Minors

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

7. Your Rights

If you are located in the European Union or in a region with applicable data protection laws, you have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at:

📧 admin@hotelcasacoronel.com

8. Legal Framework

This Privacy Policy is governed by the applicable privacy laws of Mexico and the General Data Protection Regulation (GDPR) for our European Union guests.

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

Contact
If you have any questions or concerns about our Privacy Policy, please contact us at:
admin@hotelcasacoronel.com